Etiquette

CONFIRMING YOUR APPOINTMENT

All clients are sent an SMS prior to their appointment. We ask that you promptly confirm or cancel your appointment by replying either Y, Yes, N, or No. Alternatively you’re welcome to phone to confirm. At the time of booking or in the days leading up to your appointment, David Murry Salon may request the following:

  • You accept our cancellation policy via SMS by enter a credit card number that will be held securely much the same way as when you book any good restaurant these days.
  • You may also choose to pay a deposit over the phone: $60 for cutting and styling and, $120 for chemical services.
  • If booking online via our website, you will be asked to pay a deposit of $60 for cutting and styling and, $120 for chemical services.

CANCELLING YOUR APPOINTMENT

Our staff have the same living expenses as everybody else. For our staff to be happy and financially secure they need to be busy so we kindly ask that cancellations are made at least 24 hours in advance of your appointment. This can be done by:

  • BY PHONE ONLY. If 24 hours in advance is outside of normal business hours, please leave a message on our phone.

Deposits are non-refundable and your credit will be charged $50 or 50% of the total value of services whichever is greater if you:

  • Cancel with less than 24 hours-notice.
  • Fail to arrive to your appointment.
  • Arrive later than 15 minutes to your appointment time and we are no longer able to look after you that day.

DEPOSIT / ACCEPTANCE OF CANCELLATION POLICY 

David Murry Salon requires guests to accept our cancellation policy as part of confirming upcoming appointments. A SMS will be sent to you where you can read our policy and enter a credit card number that will be held securely much the same way as when you book any good restaurant these days.

 Your card will be charged 50% of the total value of services if:

  • You do not arrive to your appointment (shocking we know but it happens)
  • You do not provide 24 hours’ notice BY PHONE ONLY. If 24 hours in advance is outside of normal business hours, please leave a message on our phone.

APPOINTMENT TIME

At DMS, everyone’s time is valuable so please arrive on time for their appointment. If you are running more than 15 minutes late, your appointed Stylist or Colourist may need to reschedule your appointment to another day. Your appointed Stylist or Colourist may offer an alternative Stylist or Colourist to look after you if available. Arriving more than 15 minutes late may also incur a cancelation fee of:

  • $60 for cutting and styling and, $120 for chemical services.

RESPONSIBILITY OF CHILDREN AND PERSONAL BELONGINGS

DMS is a relaxing place for adults. If a child is accompanying you please do not allow them to:

  • Play on the salon furniture.
  • Use headphones while preoccupy them with the cheapest babysitter of all, an iPad.

Please respect that we have allocated a certain amount of time to do your hair and if the supervision of your child takes up your appointment time, then the blow dry component of your visit may need to be forfeited or another Stylist may need to complete this task.

Personal items are always the responsibility of the client. This includes:

  • We remove capes quickly and will not be responsible for the condition of your screen if your phone is resting on top of your cape.
  • Jewellery, handbags, purse/wallet and electronic equipment you have left unattended at the station.
  • Jewellery that comes loose while washing your hair or throughout a hairdressing service.

PAYMENT OPTIONS

Payment for all services can be made by cash, EFTPOS, Visa and MasterCard.

QUOTING

Quotes for all colour services will not be issued by email or via social media platforms. DMS is happy to provide a price guide after a detailed conversation over the phone and whilst we endeavour to provide accurate price guides over the phone, prices may vary following a face-to-face in-depth consultation in the salon. Please request a quote from your colourist during your consultation at the beginning of your appointment.

david murry salon